Refund And Cancellation

Refund and Cancellation

Refund Policy

Refund will be processed through same online mode in 10 – 15 working days

Ship and delivery policy

We will be delivering the product with 7 working days of the receipt of the order and tracking at each stage will be available in customer panel against the same product.

Return Policy

Return at Citadelecobuild.com  are easy and customer friendly If the product is defective, damaged, wrong item sent or item missing, you can raise the return request in 2 days after shipping and we will arrange for return pick-up within 7 days of receipt of the package

Cancellation Policy

If customer wish to cancel the order, in-case of material is not dispatched 1% penalty will be charged and refund will be done within 7 working days.

In case of material has been dispatched to and fro, loading unloading charges will be charged at actuals and remaining amount will be refunded within 15 working days.