Privacy Policy

Citadel Eco Build Pvt Ltd

Citadel Eco Build Pvt Ltd (“Company”, “we”, “us”, or “our”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, process, store, and safeguard your personal data when you visit our website, interact with our digital platforms, or use our services.

This Privacy Policy applies to all users of our website and associated services (collectively referred to as the “Website”).

1. Definitions

• Personal Data: Any information that relates to an identifiable individual.
• Sensitive Personal Data: Includes financial information, passwords, authentication data, or any other data classified as sensitive under applicable laws.

2. Information We Collect

A. Information You Provide Directly

We may collect the following details when you interact with us:

• Name
• Email address
• Phone number
• Postal address
• Company or professional details
• Any other information voluntarily submitted through forms, inquiries, or communications

B. Automatically Collected Information

When you visit our Website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Device details
• Pages visited and browsing behavior

We also use cookies and similar technologies to enhance your experience.

3. How We Use Your Data

We use the collected data for purposes including:

• Providing and improving our products and services
• Responding to your inquiries or requests
• Enhancing user experience and personalization
• Sending updates, newsletters, or promotional communications (with consent where required)
• Analyzing website performance and user behavior
• Ensuring compliance with legal obligations and company policies

4. Legal Basis and Consent

Where required under applicable laws, we obtain your consent before collecting and processing your data. By using our Website, you agree to the terms outlined in this Privacy Policy.

5. Data Sharing and Disclosure

We may share your personal data:

• With trusted service providers for operational purposes
• With government or regulatory authorities when legally required
• During business transfers such as mergers, acquisitions, or restructuring
• With your consent or to protect our legal rights and safety

We do not sell your personal data to third parties.

6. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Monitor website traffic and usage
• Improve functionality and performance
• Provide relevant content and advertisements

You can control cookie settings through your browser preferences.

7. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal data. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes stated in this policy or as required by applicable laws.

9. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent
• Object to processing

To exercise your rights, please contact us using the details below.

10. Grievance Officer

In compliance with applicable regulations, we have appointed a Grievance Officer:

• Name: [To be Updated]
• Email: info@citadelgr.com
• Address: Citadel Eco Build Pvt Ltd,
  759/35 Samadhan Apts, Bhandarkar Road,
  Good Luck Cross, Shivajinagar, Pune – 411004
• Phone: 9657965747

11. Amendments to This Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting on the Website with a revised effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us:

Citadel Eco Build Pvt Ltd
📍 759/35 Samadhan Apts, Bhandarkar Road, Good Luck Cross, Shivajinagar, Pune – 411004
📧 Email: info@citadelgr.com
📞 Phone: 9657965747